Woonsin Order Changes, Returns & Refunds Policy

We get it—sometimes things don’t go as planned. At Woonsin, we always aim to deliver your gear just the way you expected. Here’s the lowdown on how we handle order changes, returns, and refunds.

❌ EXCHANGES

We do not accept exchanges at this time. Every item is made-to-order, so please double-check:

  • ✅ Your size

  • ✅ Design

  • ✅ Quantity

  • ✅ Shipping address

before clicking “Place Order.” Once your order is confirmed, we can’t switch items or sizes due to customer error. Thanks for understanding!

🚫 CANCELING AN ORDER

Changed your mind? No problem—as long as you act fast.

  • ⏰ You can cancel your order within 6 hours of placing it.

  • 📩 Email us at [email protected] with your order number.

⚠️ A 10% cancellation fee will apply to cover processing and transaction costs.
After 6 hours, your order may already be in production or on its way.

💸 RETURNS & REFUNDS

We want you to love your order—but if something’s off, we’ve got your back.

🕒 Return Window

You have 30 days from the date your order was delivered to request a return/refund. After that, all sales are final.

✅ When Are Returns/Refunds Accepted?

You’re eligible for a return or refund if:

  • The item arrives damaged or broken

  • You received the wrong design, size, or material

  • The product is not as described on our website

  • You got the wrong item entirely

🚫 What Can’t Be Returned?

To keep things fair and hygienic, we can’t accept items that:

  • Have been worn, washed, or altered

  • Were damaged after delivery due to misuse

  • Don’t include original tags and packaging

Note: Slight imperfections like extra thread that can be snipped don’t qualify as defects.

📸 What You’ll Need to Request a Return:

Send us the following at [email protected]:

  • Order number or shipping receipt

  • Clear photos of the item’s issue

  • Proof of communication (if already contacted us)

📦 Return Instructions

Once we approve your return:

  1. Pack your item securely.

  2. Ship it using a trackable carrier.

  3. Email us the tracking number or a picture of the return receipt.

  4. Wait for final confirmation from us.

⚠️ Important: Please don’t send items back without our email approval—we won’t be able to process unapproved returns.

🚚 Who Covers the Return Shipping?

You do 😔. Customers are responsible for return shipping costs, and these won’t be refunded.

⏳ How Long Do Refunds Take?

  • We process refunds within 2 business days of receiving your return.

  • You’ll get an email confirmation once the refund is issued.

  • It may take 10–15 business days to appear on your statement (depending on your card provider).

🔔 Final Notes

  • Returns are only accepted within 30 days of delivery.

  • Items must be in original condition.

  • We are not liable for lost or damaged return shipments.

  • Always contact us before sending anything back!

Thanks for sticking with Woonsin, where we believe in making things right—and keeping it real. 💯
Got questions? Hit us up anytime at [email protected]. We’re here for you.