EXCHANGE, CANCELLATION, AND RETURN & REFUND POLICY – Woonsin.com

At Woonsin, we strive to provide the best shopping experience. Please read the following policies carefully before placing your order.

1. EXCHANGE POLICY

  • No Exchanges for Customer Errors:

    • When placing an order, you will be asked to confirm all details regarding the item’s size, design, quantity, shipping address, and so on.

    • Therefore, we do not accept exchanges if the reason is due to your selection of incorrect items, sizes, designs, providing an incorrect shipping address, or similar errors on your part.

    • Please double-check your order details carefully before confirming payment.

2. ORDER CANCELLATION POLICY

  • Timeframe for Order Cancellation:

    • You may cancel your order within 6 hours of placing it successfully.

    • If you contact us to cancel your order after this 6-hour window, your order may have already been sent to the warehouse for processing and shipping. In such cases, cancellation will not be possible.

  • Cancellation Fee:

    • A cancellation fee of 10% of your total order value will be applied to all approved cancellations. This fee covers processing and administrative costs.

  • How to Cancel Your Order:

    • To cancel your order, please contact us immediately at support@Woonsin.com within the specified timeframe.

3. RETURN & REFUND POLICY

  • Timeframe for Requesting a Return & Refund:

    • Our policy is in effect for 30 days from the date your order is delivered (based on the carrier’s delivery confirmation).

    • After 30 days, the order will be considered accepted by you, and no refund requests will be processed.

  • Conditions for Accepting Returns & Refunds (Due to Woonsin or Manufacturer Error):
    We will make every effort to refund the full amount of your initial order (including the original shipping fee, if applicable) if the item you received meets one of the following conditions:

    • The product arrives damaged.

    • The product arrives shattered or broken.

    • The product design is not the same as the one you ordered.

    • The product size differs from what you ordered.

    • The product material differs from what was described when you ordered.

    • The product you received is not the one you ordered (wrong item).

    • The product significantly differs from its original description on the website.

  • Condition of the Product for Return:
    To be eligible for a return, the item(s) must meet the following conditions:

    • The item(s) must be UNWORN and UNWASHED.

    • The item(s) must NOT have been altered or modified in any way.

    • The item(s) must be free from defects caused by your use (only defects due to manufacturing or original shipping by us are accepted).

    • The item(s) must have their original tags attached.

    • The item(s) should not have minor issues like loose threads that can be easily cut/fixed.

    • The item(s) must be returned in their original condition and original packaging.

  • Proof Required to Claim a Refund:

    • The shipping label/receipt from the original delivery.

    • Proof of purchase (order number, order confirmation email).

    • Clear photos or videos of the defective/incorrect item(s).

    • Screenshots of previous email correspondence with us (if any).

  • Steps for Requesting a Return and Refund:

    1. Submit Request: Please send your refund inquiry along with the required documentation to support@Woonsin.com.

    2. Woonsin Response: Our customer support team will respond within 2-3 business days. Once you receive the return address and instructions from us, please pack your items carefully and send your return package using a traceable carrier.

    3. Provide Tracking Information: Send your return tracking number or a picture of the return shipping receipt to our customer support email at support@Woonsin.com.

    4. Further Instructions (if any): Additional instructions may be provided depending on the circumstances.

    5. Important: Please DO NOT automatically return the package without receiving an email confirmat

  • Cost of Return Shipping:

    • Customers are responsible for paying the cost of return shipping. This cost is not included in the amount to be refunded.

    • Exception: In cases where the error is entirely Woonsin fault (e.g., sending a completely wrong item, a severely defective item unusable), we may, at our discretion, consider covering this cost on a case-by-case basis after receiving your request and proof.

  • Refund Processing Time:

    • Refund processing can take up to 2 business days from the time we receive your returned package.

    • When the package arrives, we will send you an email to confirm receipt and will proceed to issue a full refund of your original order value (this includes the original shipping fee you paid if the return is due to an error on our part).

    • If you haven’t received your refund yet, first double-check your bank account. Then, contact your credit card company, as it may take some time before your refund is officially posted. Depending on your card issuer’s policies, you should receive your money within 10 to 15 business days from the date your refund was issued.

    • If you’ve done all of this and you still have not received your refund, please contact us immediately at support@Woonsin.com. Please allow 2-3 business days for a response.

(*) IMPORTANT NOTES:

  • Our policy lasts for 30 days from the date the delivery process is completed. Beyond these 30 days, the order will be considered accepted by the customer, and no reimbursement may take place.

  • Items can be returned within 30 days of delivery. There are no restocking fees, but you are responsible for the return shipping cost.

  • If the returned package is damaged or lost during return shipping, we will not be responsible, and no refunds will be issued. We recommend using a trackable shipping service and considering purchasing shipping insurance for your return.

  • Customers must contact our Support Team before returning any items. We cannot be held liable for any unqualified Refund & Return Requests or lost item(s) during the return process if prior contact and confirmation were not made